Stratus HR Scores Industry High NPS for 2025

For business owners navigating complex employment laws, expensive benefit decisions, and workforce challenges, the reliability of their PEO matters. Nothing reflects that reliability quite like the voices of current clients through the Net Promoter Score (NPS). 

This survey is one of the most widely respected customer loyalty benchmarks. It asks a simple question: How likely are you to recommend this company to a friend or colleague? Scores can range from -100 to +100, and research shows that anything above 50 is considered excellent.  

For PEOs and HR service providers, where relationships and responsiveness are critical, a strong NPS score often signals exceptional client experience and trust. This year, Stratus HR scored a 75 on their client NPS. This is not only outstanding; it stands in stark contrast to many of the major names in the HR and payroll technology outsourcing world. In fact, among commonly used software and PEO competitors whose NPS ratings were discoverable, competitors ranged from -42 to 48. (Source: https://threadhcm.com/measuring-your-happiness/) 

“The contrast is striking,” said Stratus HR CFO and President, Chase Heywood. “In an environment where even well-known providers hover around zero, or dip deeply into negative satisfaction territory, Stratus HR’s 75 demonstrates a level of client advocacy that is rare in the HR outsourcing sector.” 

What a High NPS Really Means for Employers 

The NPS is more than a number; it reflects a company’s ability to deliver on its promises, build trust, resolve issues quickly, and create a consistently positive experience. For small to mid-sized organizations that outsource to a PEO, choosing a partner with a high NPS means: 

1. Reliable, responsive service
   Clients of high-performing PEOs report fewer service disruptions, faster support response times, and more proactive guidance.

2. Better long-term outcomes
   Studies repeatedly show that high-NPS companies enjoy stronger retention, better performance consistency, and more invested support teams.
   
   

3. Confidence in compliance and risk management
   A PEO with excellent client satisfaction is typically one that handles payroll, benefits, HR, risk, and compliance with accuracy.

4. A true partnership, not a software subscription
   In an industry where many competitors rely on self-service platforms, a high NPS often signals high-touch service, expert guidance, and real relationships. With Stratus HR, our customized HR software combined with human expertise makes the perfect pair. 

Leadership Reflections: What Clients Said and Why It Matters 

Both the CEO and President of Stratus HR highlighted the company’s gratitude for the compliment and direct feedback clients shared during the 2025 NPS assessment. 

“A score of 75 is humbling,” said John Farnsworth, Stratus HR CEO. “What meant the most to us wasn’t just the number, it was the comments behind it. Clients told us they value our follow-through, our accessibility, and the fact that they always have a real person willing to help. We also received constructive feedback, and we take that seriously. Every insight, both positive and critical, helps us build a better service experience for the businesses we support.” 

“Our clients were incredibly generous with their praise, but they were also honest about where we can sharpen our processes,” added Heywood. “We heard requests for training resources for our custom-built software, and our team is developing a 2026 plan for those enhancements. The feedback validated that our relationship-based approach is working, and it also reminded us that continuous improvement is part of who we are.” 

Why Choosing a High-NPS PEO Is a Strategic Advantage 

When outsourcing HR, risk management, benefits administration, and payroll, businesses are placing highly sensitive and high-impact functions into another company’s hands. A high NPS score is one of the clearest indicators that the provider handles that responsibility with competence and care. It signals lower risk, higher service consistency, and better long-term results. 

Stratus HR’s 2025 score of 75 underscores what many of its long-term clients already know: partnering with a high-performing, high-trust PEO can transform a company’s HR operations and elevate the employee experience across the organization. 

As the HR outsourcing industry continues to evolve, business owners increasingly need a partner they can rely on. This year’s ratings show that Stratus HR continues to lead the field, not just in service, but in genuine client loyalty. 

About Stratus HR 

Stratus HR® is a Professional Employer Organization (PEO) headquartered in Sandy, Utah, that solves problems for companies in human resources, workers’ comp, risk management, employee benefits, and payroll. Companies that partner with Stratus experience an increase in profitability by maximizing employee productivity, saving time spent on transactional HR, reducing employment-related liability, and ultimately lowering their employment costs.  

In the last six years, Stratus HR has been a six-peat winner of Utah Top Workplaces and was recognized five times as a Best Company to Work For by Utah Business Magazine. Other recent awards include Best of HR Services, Salt City Best, and Best Business Consultants.