Chase Heywood, CPA, Named President of Stratus HR
Stratus HR is excited to announce Chase Heywood has been named President and COO. Former President and co-owner, John Farnsworth, will remain as CEO.
Stratus HR received results from their 2024 client NPS survey, scoring well above the HR industry average with a world class rating of 90.
Sandy, Utah – June 18, 2024 – Stratus HR, the leading Professional Employer Organization (PEO) in the Intermountain West for human resources (HR) outsourcing, is proud to announce its exceptional achievement of receiving a Net Promoter Score (NPS) of 90 from its 2024 client survey. This score significantly surpasses the HR Services industry average of 46, highlighting Stratus HR's commitment to delivering outstanding customer experiences.
"We are thrilled to receive such a high score on the NPS," said John Farnsworth, CEO of Stratus HR. “Our team has worked hard to develop solid relationships with our clients and to exceed their expectations at every touchpoint. I am flattered and grateful to feel like our efforts are resonating with them."
The Net Promoter Score is a widely recognized metric that gauges customer satisfaction and loyalty. Clients rate their likelihood to recommend a company's products or services to others on a scale of 0-10. Ratings are then categorized as Promoters, Passives, or Detractors, where the Detractors are subtracted from the Promoters to achieve a final score between -100 and +100.
“Based on the creators of NPS, a score above 80 is world class,” said Chase Heywood, COO and President of Stratus HR. “We are extremely encouraged to think we are on the right track with meeting our clients’ needs and enhancing their overall experience.”
While client satisfaction in the HR Services industry has increased significantly since 2018, very few companies in the HR Outsourcing industry ever score above a 70. Stratus HR first started tracking their NPS score in 2020 and has largely followed industry fluctuation trends over the last five years, although with significantly higher ratings than industry average.
*Please note: The 2024 HR Services Industry score of 46 is from October of 2023; 2024 ratings have not yet been published. There is no NPS survey data on record for Stratus HR in 2023, as no client survey was conducted that year.
Through follow-up questions, many clients expressed their satisfaction and loyalty with positive feedback and testimonials. One such testimonial from the CFO of an asset recovery business read, “Stratus HR is a top-tier PEO. We considered changing PEOs 2 years ago, but none of the 9 different companies we reviewed could offer the kind of support that Stratus has always provided, and at an understandable price. Again, Stratus HR behaves as a business partner and not a vendor.” Many other clients provided similar sentiments in their responses.
“Several clients gave us a high rating yet still provided valuable, constructive feedback,” said Farnsworth. “To me, that is the perfect client relationship. We don’t claim to be flawless. But our clients trust us to know that a high rating will not stop our forward progress with their recommended adjustments.”
About Stratus HR
Stratus HR® is a Professional Employer Organization (PEO) headquartered in Sandy, Utah, that solves problems for companies in human resources, workers’ comp, risk management, employee benefits, and payroll. Companies that partner with Stratus experience an increase in profitability by maximizing employee productivity, saving time spent on transactional HR, reducing employment-related liability, and ultimately lowering their employment costs.
In the last four years, Stratus HR has been a four-peat winner of Utah Top Workplaces and was recognized three times as a Best Company to Work For by Utah Business Magazine. Other recent awards include Best of HR Services, Salt City Best, and Best Business Consultants.